Versa 4 won't restart after factory reset

[CVCHASE]

Good morning, 

I'm having an issue with my Versa 4.  It wasn't turning on so I researched and tried doing a full factory reset.  It still won't turn on.  I've tried this a number of times with the same result.  It will get to the red X then nothing.  Is there anything else that I can try or should I assume that it is toast?

[DavidFitbit]

Hi @CVCHASE, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the issue you are experiencing with your Versa which is not turning on. I appreciate the troubleshooting you have already tried.

Does the display turn on when you double tap on the screen? 

If the screen displays an error with a X, try the following:

- Try to sync in the Fitbit app. From the Today tab, tap the devices icon > Versa 4 > Sync Now.
- If Sync Now doesn’t show an update banner, tap the devices icon > Versa 4 > Gallery. The app should show a pop up to install the missing apps and recover the device.
- Restart your device.

[CVCHASE]

For additional context all I see is the logo. If I try and do the factory reset I'll see the logo flashing dark light, then the red X

Best Regards,
Carolyn V Chase

[DavidFitbit]

Hi @CVCHASE, thank you for your response and for providing more details about the issue with your Versa 4.

At this point, my best suggestion is to contact our technical support. They have the most appropriate resources to thoroughly investigate your issue. I appreciate your time in this process.