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Versa 4 won't set up with my phone anymore

9 hours ago - last edited 6 hours ago by Fitbit Moderator

9 hours ago - last edited 6 hours ago by Fitbit Moderator

Since 3 days my telephone could not synchronise with my versa 4. I did delete the fitbit app and install this again.

Just now the fitbit app cant find my versa 4. I don't like this cause my watch is Just 3 months.

Do you know what I have to do?


Moderator Edit: Clarified subject

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5 hours ago

5 hours ago

Hi there, @Sylvia66. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting to your phone anymore. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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