Versa 4 won't setup and it's stuck on the Fitbit logo

[JW246]

I bought a charge 5 recently and have since returned it as it would not sync to my iPhone 13. It was stuck in a cycle of showing the logo and a black screen. Roll on to today, my new Fitbit Versa 4 arrived as wanted to try something different (previously had charge 4 before I upgraded - never had any problems). My new Versa 4 is having the exact same issues! My iOS is up to date, so is my fitbit app and have tried all the troubleshooting (eg turning Bluetooth on and off and resetting Fitbit). Before returning the charge 5 I contacted fitbit who said it sounded like it was faulty, so I’m very disappointed (and maybe unlucky) to find that this one could be faulty too? Am I doing something wrong? I’ve had lots of precious fitbits and never had an issue setting them up. I’ve tried resetting it etc, I’m just stuck in a loop of seeing the logo and a black screen, then a Red Cross occasionally. Not sure if I’ll be giving up after this one and trying a different brand, v frustrating! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @JW246. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

While reading your post I was wondering if you removed your old Charge 4 and Charge 5 from your Fitbit account and phone's Bluetooth settings? As a first approach, please note you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

With the above being said, please try the following: 

• Unpair your Versa 4 and old Charge 4/Charge 5 from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Versa 4 again.
• If there is no connection, restart your Versa 4.

[JW246]

Hi. Thanks for your response. I have tried changing the Bluetooth on my phone and bits. The issue is that when I reset the Fitbit it just enters a cycle of showing the logo continuously. Not sure if there is any other way to reset it other than pressing and holding the button for 10 seconds? This is the exact issue that the charge 5 I bought last week had. No matter what reset I tried, the Fitbits just keep entering a loop of showing the logo and not doing anything else. 

[Kenickie6]

I had the exact same thing happen with my new Versa 4!!! It started with not pairing with my Bluetooth. And then the cycle of showing the logo, going to red x, going to black screen, being stuck on the flashing logo, then turning off completely.  I returned the first one and bought a new one, thinking the first was faulty. Same thing happened with my second one. I called tech support and they said my Versa 4 must be faulty and they sent me a different one (refurbished). Anyway, same thing happened with the 3rd Versa 4. I had followed all tech support instructions, updated everything....So, I'm returning this Fit Bit and getting an Apple Watch. Sorry you are having these issues. 😞