help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't show my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2024 09:41 - last edited on ‎05-21-2024 02:38 by Fitbit Moderator

‎05-20-2024 09:41 - last edited on ‎05-21-2024 02:38 by Fitbit Moderator

  • Heart rate won't show on versa 4 face.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎05-20-2024 20:25 - edited ‎05-20-2024 20:27

‎05-20-2024 20:25 - edited ‎05-20-2024 20:27

Hi @Dottif - try restarting the watch by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

To check if the watch has a fault, swipe the face left and tap on Steps and scroll to HR there. If it is not showing the watch probably has a fault and can be replaced under warranty.

As a last resort a factory reset may help fix it.

If you see HR correctly in the Today view try changing clock face.

Author | ch, passion for improvement.

Best Answer