Versa 4 won't show my heart rate

[Priscilla48]

I have had this for a week. Heart rate not showing on watch face. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Priscilla48. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4, I understand your concern. I will do my best to help you! 

Is your Versa 4 missing any other data? Is it tracking your steps, distance, etc.? If the only data missing is the heart rate, please restart your Fitbit device by following these steps. Note: Restarting the device doesn’t delete any data.

[Priscilla48]

it says to press two buttons. Where are they? (Back and bottom?)

[MarreFitbit]

@Priscilla48 Press and hold the button* for 10 seconds until  the Fitbit logo appears on the screen, and then release the button. 

[Priscilla48]

• Thank you!  Don’t know why it says to push back and bottom button for versa. This worked. 

[MarreFitbit]

@Priscilla48 Looks like you were trying to perform the steps for a Fitbit Versa not a Fitbit Versa 4, but I'm glad to hear that the restart did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.