Versa 4 won't show my sleep score

[23beary]

I got a versa4 about 4 months ago. At least a third of the time fitbit doesn't give me a score for my sleep. Anyone else have this problem? It records rem, light, deep and awake times, but no score. It's ridiculous.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @23beary. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Versa 4 is not tracking your sleep score. I understand where your concern is coming from. I will do my best to help you to sort this out!

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?