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Versa 4 won't show my steps on the screen anymore

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‎01-20-2024 16:55 - last edited on ‎01-21-2024 05:04 by Fitbit Moderator

‎01-20-2024 16:55 - last edited on ‎01-21-2024 05:04 by Fitbit Moderator

My Versa 4 isn’t showing my steps on home screen since latest update. It went to 0 steps and I had over 5,000 and hasn’t moved off 0!


Moderator Edit: Clarified subject

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‎01-20-2024 19:32

‎01-20-2024 19:32

Hi @CathyA350 - check the permissions of your clock face in the Fitbit App and if you can't change them and sync then reinstall it.

You can verify if the watch is working by swiping the watch face left, it should show the correct steps. If it doesn't, with the watch display on hold the watch button for 10 seconds till the display blanks or it vibrates, release and wait for the logo to appear and it to start.

Author | ch, passion for improvement.

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