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Versa 4 won't show steps and heartrate

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‎09-05-2023 13:34 - last edited on ‎09-06-2023 09:35 by Fitbit Moderator

‎09-05-2023 13:34 - last edited on ‎09-06-2023 09:35 by Fitbit Moderator

Since I came back from cali..my watch won't show steps heartrate or anything ..it all says 0 but the app says I did over 10,000 steps today...been like this for a few days

Please email me sum suggestions 

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It's not showing steps or anything says all is 0...but the app says I did over 10,000 steps

 

Moderator edit: clarified subject.

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‎09-05-2023 20:14

‎09-05-2023 20:14

Hi @Shellee17 - this cann be a watch face issue if you are using a different watch face and didn't give it permissions.

Check the permissions of the watch face or change to another in the Gallery tile.

Also in case there is a watch issue also hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Author | ch, passion for improvement.

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