Versa 4 won't show the body of the text

[Olivia32]

For at least a week or so I've been receiving notifications but whether it is Whatsapp or Gmail I only get the sender's name.  I can't read any of the message.  It seems to choose the appropriate quick replies though.  I've tried restarting phone, Fitbit, checking settings (I don't have a preview message option but all notifications are set to allow), no updates to do.   Would appreciate any help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Olivia32. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not showing the body of your text notifications. I understand your concern, I will do my best to help you with this!

Can't you see the preview messages on your phone's settings? Are you using an Android device? Have you checked on WhatsApp or Gmail settings that the preview messages are enabled? To check this on WhatsApp, please try the following: 

1. Go to Advanced settings 
2. Tap Show Preview to see a preview of message text in new message notifications 
3. Tap Use high priority notifications to see previews of notifications at the top of your screen 

For Gmail notifications, try the following:

• Open the Gmail app.
• Tap the gear icon in the top right corner to access settings.
• Scroll down to the "Reading pane" section.
• Check the box next to "Enable reading pane".
• Choose your preferred split pane mode (vertical or horizontal).
• Click "Save Changes". 

[Olivia32]

Thanks for the reply.  Unfortunately those setings are not the menus I have on my android device.  I do have high priority for WhatsApp already turned on though. Gmail does not have a reading pane option on my phone and not sure how that would help my Fitbit. 

However the problem seems wider.  When I start an exercise I can see the heart rate, calories and scroll through but the values are blank.  It's tracking heart rate as it changes form vigorous to low etc but where the number usually is it's blank.  

[Olivia32]

Think it's solved.  Chose the mirror my phone notifications button and then did another shutdown and phone restart.  Thanks

[MarreFitbit]

@Olivia32 I'm glad to hear that you managed to solve the issue with your Versa 4. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!