Versa 4 won't show the clock face I used to have on my old Versa 3

[gandalftheking]

Hi all - my Versa 3 died suddenly recently, and I ordered a Versa 4 but cannot locate the watch face as in image. Can anyone help me track down my trusty old watch face? Thanks

Moderator Edit: Clarified subject

[gandalftheking]

JWBigTime - found it after 156 pages of searching the web portal, but it's not on the phone app 😞

Any methods of 'forcing' an install? I opened the links for both versions of this face and the install button was greyed out...

Thanks

[LZeeW]

@gandalftheking   Fitbit didn't release a Software Development Kit for the Versa 4/Sense 2.  Not all Versa 3/Sense clock faces are available.  You can only download clock faces from the Gallery on your phone app.

[Awildirishrose]

If you can even get to the clock faces. Mine keeps saying "not connected to the Internet, retry". Everything else is connected, music, Alexa, wallet. I just can't change the face or access faces!

[Guy_]

Hi @Awildirishrose - see this topic it may be similar to yours,