Versa 4 won't show the correct time and it won't sync

[sachaldeman]

My Fitbit will not sync. I’ve had it connected to Wi-Fi Bluetooth & on the charger and it’s saying it cannot sync and it’s also showing the wrong date and time on the display. IT’S NOT EVEN A YEAR OLD… HELP ☹️

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @sachaldeman. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must be feeling. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Versa 4, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.