Versa 4 won't stay connected to my Android's phone

[Jeff606]

Almost every night my Versa 4 disconnects from my android phone while the phone is charging requiring both devices to be restarted.  I have done a full factory reset on the Versa 4 and my android software is up to date.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jeff606. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still disconnecting from your phone. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

[Jeff606]

Thank you for your response and I confirm I have tried all those suggestions.  Once I restart the phone (Samsung S24) the connection is fine for most of the day.

[MarreFitbit]

@Jeff606 Thanks for getting back to me and for confirming that you've tried all the steps I recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.