Versa 4 won't stay connected to my iPhone's Bluetooth

[Fids]

Hi, think I'm losing the plot, set up my new Versa4 with my iphone13 yesterday, everything worked fine. This morning, it tells me on the app that it's not paired and I need to access my bluetooth settings on my phone and forget device and then re-pair.  HOW?  Bluetooth on my phone is not finding the versa. I've reset the versa, I've reset my phone and it still isn't finding it, what do I do?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Fids. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 4 won't stay connected to your iPhone's Bluetooth. I understand where your concern is coming from. I'll do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the steps below in the order listed:

• Unpair your Fitbit device once again from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Let me know if the issue persists.