Versa 4 won't stay connected to my phone's Bluetooth

[Deb1154]

Versa 4 and Android phone not keeping connected through bluetooth. I have turned off and on bluetooth and I also have turned off and on the phone to reconnect. But it will connect and then disconnect right away. Any ideas??

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Deb1154. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

If you haven't done so yet, I suggest trying the following steps:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

If the issue persists, please see Why won't my Fitbit device sync?