Versa 4 won't stay connected to my phone's Bluetooth

[CarrieB52s]

I'm trying to get my versa 4 to reconnect on my Bluetooth on a pixel 7a phone. It was and then quit, now it won't reconnect

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CarrieB52s. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Secraw]

What do you mean by "Force quit the Fitbit app" and how is this done?  

I've continuously had issues with my Versa 4 connecting with my phone.  When I first got it and set it up, no problems but I haven't had any luck for over the past month. 

[MarreFitbit · Accepted solution]

Hi there, @Secraw. Thanks for stopping by in the Fitbit Community Forums. 

You can find more information on how to force quit an app here for Android and here for iOS. 

Regarding your issue, try following the troubleshooting steps I've provided above and let me know how it goes.