Versa 4 won't stay connected to my phone's Bluetooth

[theresarooney]

My Versa 4 constantly disconnects I have tried all the suggestions I sent it back and got a replacement but it still disconnects.  Fitbit will not offer any more help. I had the Versa 3 before this and had no problem. 
Worst purchase I ever made totally fed up of this watch 

Moderator Edit: Clarified subject

[Guy_]

Hi @theresarooney - this may be a phone setting. How does the disconnection manifest itself? What is not working?

If you are using phone and tablet of some sort or changed phones this can be a problem, or if the Fitbit App and associated services are not allowed to run in background.

[Talahthas]

Welcome to the Fitbit community, @theresarooney!

Sad to hear that you're having issues with your Versa 4. Adding to what @Guy_  already has mentioned please make sure that your phone meets current Fitbit system Requirements:

Fitbit System Requirements 

[MarreFitbit]

Hi there, @theresarooney. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4 before posting here. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Talahthas @Guy_ Thank you so much for your help and advice!

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

If the above doesn't work, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[theresarooney]

Thank you for trying to help I have done all these steps several times and my problem still remains. Even after completing these steps my connection goes even when my phone is in my pocket. I have disconnected all other devices on Bluetooth.
I am totally frustrated because I can’t see how this is going to be resolved.

Sent from my iPhone