Versa 4 won't stay connected to my phone's Bluetooth

[Shellie1]

My Versa 4 will not stay connected to my Bluetooth on my iPhone. I have done all the troubleshooting steps for the last 3 days. I’ve had this watch for over a year and this just started happening a week ago. The app is up to date, I have deleted the app, reinstalled, reset my watch, turned phone on and off, deleted the watch from Bluetooth and reconnected several times. My watch will stay connected to Bluetooth for my fitness date but not for the calls and text, it will immediately disconnect from Bluetooth.

any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Shellie1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not connecting to your phone's Bluetooth. I understand your concern, I will do my best to help you with this!

In addition to the steps you've tried so far, please try the following in the order listed even if some of them you've tried already:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app once again.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone once again and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device one more time.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

On a side note, please keep in mind that the Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect.