Versa 4 won't stay connected to my phone's Bluetooth

[KathyMF-1999]

Each time I open Fitbit it tells me to go to setting and forget Fitbit and reconnect. Can someone help me pls 

Moderator Edit: Clarified subject

[Rich_Laue]

Yes @KathyMF-1999 I can help. (maybe?) 

RT you opening your phones settings - Bluetooth - and removing your Versa from your phones list of trusted devices? 

If you are, removing the Versa from your phones Bluetooth, let me know. Do not remove the Versa from your fitbit account 

Generally this happens when the Fitbit app can't connect to the Versa. 

[MarreFitbit]

Hi there, @KathyMF-1999. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 keeps disconnecting from your phone's Bluetooth settings. I understand your concern, I will do my best to help you with this!

In addition to @Rich_Laue's tips and recommendations. I'd suggest checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed.