Versa 4 won't sync and it won't show the correct time

[CindyLouWhoV]

My Versa 4 will not change time zones and will not sync steps. I have tried all the tips and it's driving me crazy. At the end of the year challenges and I can't get it to sync. Tried to manually change time zones - watch won't update time. Tried to restart Bluetooth,  didn't work. I shouldn't have to be messing with this while visiting family.  Anyone have a quick fix idea?

Moderator Edit: Clarified subject

[EstuardoFitbit]

Hey there @CindyLouWhoV, welcome to the Fitbit Community. 

I'm truly sorry to hear you're experiencing these issues during this festive season.

Thanks for sharing the troubleshooting steps you've already tried. I'd be happy to offer some suggestions.

This issue might be caused by a pending firmware update. You can follow the steps described here to check for updates and also see how to get it installed. 

[CindyLouWhoV]

I had to restart my phone both times during my travel into a different time zone. I hope a new update will fix this as this has happened this year while traveling. The restart updated the clock and was able to sync all steps and other tracking that I use with my fitbit.