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Versa 4 won't sync or pair

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‎08-22-2024 10:39

‎08-22-2024 10:39

Versa 4 has not synced for 6 days. Tried every online suggestion and nothing. Talked to "Kenneth" on chat yesterday. Did everything he suggested and still won't sync. Reset my Versa Lite with the Fitbit app and it synced no problem so the issue is not my Android phone.

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‎08-22-2024 13:16

‎08-22-2024 13:16

Welcome to the forums @Rch69.

Thank you for providing the details regarding this difficulty that you are experiencing with the device. 

Thanks for letting me know that you were in contact with Support.  

I would suggest you continue to contact them as you have a case created and they have your information on file and it may include some personal details which we are not supposed to share here on the forums.

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