Versa 4 won't sync unless I restart it

[dwshaqdaddy]

Every morning when I try to sync it says "hold tight syncing" It then won't sync. This has been going on for months. I have tried all the steps that were recommended. It still keeps happening. It is up to date, my iphone is up to date with iOS. I have deleted the app and reinstalled. Not sure what else to do.

Any help would be appreciated

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @dwshaqdaddy. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

I've moved your post to the Versa 4 board for organization purposes. 

[dwshaqdaddy]

I have tried your suggestions, but it still won't sync unless I reboot the Versa. It seems like a flaw to me. It used to work just fine and now it is a work around, which you shouldn't have to do on a brand new device.

[socilife]

Same issue and customer support is no help. 

[gazellebiker]

Same issue - Versa 4 won't sync. Was working great until about a month ago. I've done all the suggested steps but have to continue to do them EVERYTIME I try to sync. HELP!!!!

[dwshaqdaddy]

Still nothing has been resolved on this

[Princess941]

Mine is the same. Won't sync and it's been like that for months. I am over it and going to buy a Samsung watch and chuck this fitbit in the bin

[gazellebiker]

Fitbit has been bought out by google so I figure they created this problem so we would update to Google. I finally gave in and did the switch to google and now my Versa 4 syncs all the time. NOT COOL FITBIT AND GOOGLE

[dwshaqdaddy]

What do you mean update to google?

Sent from my iPhone

[dwshaqdaddy]

How and where do you update to google?