Versa 4 won't sync whatsoever

[Kunoishi]

After the recent update, I am not able to do anything with my fitbit versa 4 watch

It's stuck at sync with phone state ,after entering the pair code on app I get something went wrong. My watch is out of warranty, no solution given from customer support, they are asking me to replace the watch for a new one. Any leads would be helpful

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kunoishi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not syncing anymore. I understand your concern and how you must be feeling. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team since there's nothing left we in the community can suggest other as all troubleshooting steps have been exhausted.

If you have any questions regarding the outcome of your case, you can also see fitbit.com/legal/returns-and-warranty.

Thanks in advance!