Versa 4 won't sync

[MehulGera]

I read something that it usually comes when watch was factory reset without unpairing it properly. I did the same but now what should I do when the watch is itself not syncing with the app. I have tried restarting thrice but the red cross keeps coming.

Moderator Edit: Clarified subject

[LokeAa]

I experienced the same thing after a reboot. Mine became "normal" again when I did the following:

• Remove Versa from the Fitbit App.
• Reset the device to factory settings.
• Run the setup again.
• The device restarts several times before it is finished.

Ifyou are unable to access "Factory Settings" in Setings on the watch, perform these steps:

• Press and hold the side button until the screen turns off.
• After the screen turns off, you should feel a short vibration.
• As soon as you feel the vibration, release the side button and immediately press and hold that button again.
• Keep pressing until the Fitbit logo appears and disappears, and then once again, immediately release the button and press and hold it until you feel another vibration.
• After you feel that vibration, release the side button, this final vibration indicates you started the factory reset for your Fitbit.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows