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Versa 4 won't sync

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‎08-18-2025 09:01 - last edited on ‎08-18-2025 10:58 by Fitbit Moderator

‎08-18-2025 09:01 - last edited on ‎08-18-2025 10:58 by Fitbit Moderator

Yesterday, August 17, my Versa 4 stopped syncing.  Also, there's no "sync" button on my Fitbit app on my Android phone. Help!

Moderator Edit: Clarified subject

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‎08-18-2025 11:25

‎08-18-2025 11:25

Hi there, @Sosk. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 won't sync. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

If you haven't done so, please try all troubleshooting steps provided here Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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