help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't track my GPS while riding a bike

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2023 08:47 - last edited on ‎09-19-2023 10:14 by Fitbit Moderator

‎09-18-2023 08:47 - last edited on ‎09-19-2023 10:14 by Fitbit Moderator

Has anyone else had this issue? It works fine on walks and hikes but will not track a bike ride. I have tried a factory reset, being sure it's charged etc.

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎09-19-2023 10:15

‎09-19-2023 10:15

Hi there, @tmmille1. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-20-2023 06:16

In response to MarreFitbit

‎09-20-2023 06:16

We have only been able to get in touch with the automated support person and that was not helpful. If we can't get this corrected I'd like to know how to exchange my Versa 4. 

Best Answer
0 Votes

‎09-27-2023 15:05

‎09-27-2023 15:05

The Versa 4 has problems with its GPS. If you try to use the quick start on bike rides, it just doesn’t work.  The timer starts, but the GPS has trouble connecting once you start moving.

Try starting the bike ride through the Exercise app.  Press the side button to bring up the menu and scroll to “Exercise”.  Now pick “Bike” and a screen will pop up with “GPS Connecting” and a blue arrow.  Wait for the “GPS Connected” message and then press the arrow to start the ride.  A little circle will go around a bike symbol indicating that the FB is working. Then the stats will come up.  The ride accuracy on mine is poor compared to my Wahoo Bolt bike computer or to an iPhone running an app like Strava. It might be off a half-mile or 20 miles, depending on how the Versa 4 feels that day.  I can no longer rely on the Versa to record miles and have to use a second device.

Best Answer

‎09-29-2023 09:00

In response to DisapntdFitter

‎09-29-2023 09:00

Thanks. That's how we have been using it. My versa 3 works every time. But the versa 4 is crap.

Sent from my iPhone
Best Answer

‎10-03-2023 04:46

In response to tmmille1

‎10-03-2023 04:46

I have the same issue. The Gps tracks as it feels on the day. Not great 😕 

Best Answer

‎10-03-2023 06:12

In response to Gioco

‎10-03-2023 06:12

It's frustrating. My versa 3 works really well. But the versa 4 is crap.

Sent from my iPhone
Best Answer