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Versa 4 won't track my health metrics data

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‎12-19-2022 07:20 - last edited on ‎12-19-2022 07:57 by Fitbit Moderator

‎12-19-2022 07:20 - last edited on ‎12-19-2022 07:57 by Fitbit Moderator

My versa 4 has not tracked any of my sleep and health metrics for 2 nights now. What is going on?

 

Moderator Edit: Clarified subject

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‎12-19-2022 07:59 - edited ‎06-02-2023 11:36

‎12-19-2022 07:59 - edited ‎06-02-2023 11:36

Hi there, @bearyfun. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

Please take into consideration the following information in order to get your health metrics data:

  • Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
  • Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
  • Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
  • To track your blood oxygen saturation, confirm you have an SpO2 clock face installed. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-19-2022 07:59 - edited ‎06-02-2023 11:36

‎12-19-2022 07:59 - edited ‎06-02-2023 11:36

Hi there, @bearyfun. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

Please take into consideration the following information in order to get your health metrics data:

  • Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
  • Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
  • Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
  • To track your blood oxygen saturation, confirm you have an SpO2 clock face installed. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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