help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't track my heart rate accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-06-2024 05:02 - last edited on ‎04-13-2024 07:50 by Fitbit Moderator

‎04-06-2024 05:02 - last edited on ‎04-13-2024 07:50 by Fitbit Moderator

My previous tracker was a Versa. I workout with someone who has the Versa 2. Our HR readings were almost always identical.  Since I upgraded to a Versa 4 my heartrate has been extremely low.  I contacted customer service and did all of their trouble shooting tricks,  I was advised to send it back and they returned with a refurbished Versa 4.  In reviews I am seeing that this is a common issue with the Versa 4.  When I returned the device I advised Fitbit that I do not want another Versa 4 and would be happy to try a different device.  Apparently that was not an option.  My next device will not be a Fitbit.  

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎04-13-2024 07:54

‎04-13-2024 07:54

Hi there, @mjane4. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-06-2024 13:40

‎05-06-2024 13:40

I’m having the same problem and am considering the same solution (return/refund). I’ll still give it a couple of extra days.

 

It’s really annoying since the heart bpm is a key data point to measure others (calories, active minutes, etc).

Best Answer