Versa 4 won't track steps

[Amelia.R]

My versa 4  won't count my steps and its stuck on 0

Moderator Edit: Clarified subject

[bevrock2019]

Same  problem here

[CarolineCRowe]

Same problem with mine !

[MarreFitbit]

Hi there, @Amelia.R @bevrock2019 @CarolineCRowe. Welcome to the Fitbit Community Forums. It's sad to hear that your Fitbit devices are not tracking steps accurately or at all. I'll do my best to help you guys!

As a first approach, please restart your Fitbit device as following these steps. Then, please go for a short walk to see if they start tracking your steps accurately. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?

[Amelia.R]

Thank you it works again 👍

[MarreFitbit]

@Amelia.R Nice! I'm glad to hear that your Versa 4 is tracking your steps again. Thanks for the update! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!