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Versa 4 won't turn on after a factory reset

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‎01-21-2025 22:05 - last edited on ‎01-22-2025 04:02 by Fitbit Moderator

‎01-21-2025 22:05 - last edited on ‎01-22-2025 04:02 by Fitbit Moderator

I'm having the same issues as this lady in this link below

https://community.fitbit.com/t5/Versa-4/Versa-4-won-t-turn-on/m-p/5634189#M16446

I've tried both methods that were posted. Still nothing. My versa 4 has been charging for 12 hours. I tried reseting 20 times. Help

Moderator Edit: Clarified subject

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‎01-22-2025 04:04

‎01-22-2025 04:04

Hi there, @StephanoPrice. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, we're here to help you!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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