Versa 4 won't turn on after getting wet

[SRClarkstonGA]

my fitbit when blank (Black screen) last night and needed to be updated. I did and only when I turned off my phone and turned it back on. did the screen return.  Today after my shower (I always wear it) it went to blank (black) again, and nothing seems to help it.  On my app it says connecting and it buzzes, nothing on the screen, then goes to "disconnected".

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SRClarkstonGA. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not turning on. I understand your concern, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please confirm that you've restarted your Versa 4 as suggested here. 

If the above doesn't work, please try the following:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

[Marcel0802]

I have the same problem it doesn’t charge anymore and the screen stays off so the update doesn’t take place. 

[MarreFitbit]

Hi there, @Marcel0802. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post. I'm sorry to hear that your Versa 4 is still not turning on. I understand your concern. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.