Versa 4 won't turn on and it's stuck on a red X

[Demilissett]

Yesterday my watch randomly turned off. Now when I try and get it turned on it won’t turn on and coming up with a red x and then turning off again 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Demilissett. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

If you haven't done so yet, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.