Versa 4 won't turn on and it's stuck on a red X

[LeePugs]

Hi, my watch died and I placed on charge overnight but now wont switch back on. When i hold button to switch on it vibrates and the fitbit logo appears then it goes back blank, if i hold button down for a while I get the fitbit logo flashing black then blue a few times then a red X and back to blank.

When on charge there is no indication and it wont let me sync 

Any advice?

Moderator Edit: Clarified subject

[Msmlegs]

I have same exact issue. Were you ever able to resolve and get to sync and work again?

[MarreFitbit]

Hi there, @LeePugs and @Msmlegs. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, I will do my best to help you with this!

 To better assist you, please try manually syncing your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[LeePugs]

Thanks so much I did the manual factory reset and everything has come back 🙂

[LeePugs]

Hi, After weeks of trying I did steps above and it worked, hope you get sorted 

[MarreFitbit]

@LeePugs I'm glad to hear that your issue is now solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Msmlegs]

Finally got reset to work Thank you so much for the help.

[Msmlegs]

How were you able to reset if you can't even get to settings on fitbit?