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Versa 4 won't turn on and time is showing wrong

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‎10-09-2023 21:10 - last edited on ‎10-10-2023 03:10 by Fitbit Moderator

‎10-09-2023 21:10 - last edited on ‎10-10-2023 03:10 by Fitbit Moderator

I have a Versa 4 and  it was losing minutes.At 8:00 Fitbit said it was 7:46  Fitbit turned off and now it won’t turn on. Does anyone know why it won’t turn on

Moderator Edit: Clarified subject

Best Answer
11 REPLIES 11

‎10-10-2023 03:05

‎10-10-2023 03:05

Welcome to the Fitbit community, @Frank613!

Sad to hear that you're having an issue with your Versa 4.

It's very likely that your device's battery currently is completely drained. So I'd suggest giving it a full charge. If it won't charge please take your time and have a closer look here:

Why isn't my Fitbit device's battery charging? 

I'd like to point out that it will take more time to start charging a deep discharged battery.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-10-2023 03:29

In response to Talahthas

‎10-10-2023 03:29

Hi there, @Frank613. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

I agree with @Talahthas. It seems like your Versa 4 has run out of battery. So, please follow the tips and recommendations provided by Talanthas. 

Once you manage to sync your Versa 4, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.

Let us know how it goes!

Maria | Community Moderator, Fitbit


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Best Answer
0 Votes

‎10-10-2023 13:06

In response to Talahthas

‎10-10-2023 13:06

Tried all of that still won’t turn on ..Thanks for replying to me

Get Outlook for iOS<>
Best Answer
0 Votes

‎10-10-2023 13:34

In response to Frank613

‎10-10-2023 13:34

You're welcome, @Frank613.

As your Versa 4 still isn't working as expected, please contact Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-10-2023 13:51

In response to Talahthas

‎10-10-2023 13:51

Thanks again for your help ..I will try the support link you sent

Get Outlook for iOS<>
Best Answer

‎10-10-2023 15:11

In response to Frank613

‎10-10-2023 15:11

My pleasure, we're always here to help, @Frank613.

I'm sure the team will find a way to get you back enjoying your Fitbit experience.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-12-2023 06:23

In response to MarreFitbit

‎10-12-2023 06:23

Tried all of the info provided . Used link supplied and still nothing . It looks as though it is trying to start but doesn’t. Fit bit said it’s not working and offered a new replacement. Thanks for your help everyone 

Best Answer
0 Votes

‎10-17-2023 06:03

‎10-17-2023 06:03

I, too, am having issues with my Versa 4 showing the incorrect time. What's funny is I posted about this last week, yet now cannot find my post anywhere. Mine is less than 6 months old and the time issue occurs whether I have a full battery or am nearing 30%. It's annoying.

Best Answer

‎10-17-2023 10:38

In response to Frickingheck

‎10-17-2023 10:38

I finally contacted Fitbit and they sent me a replacement

Get Outlook for iOS<>
Best Answer

‎10-17-2023 11:27

In response to Frank613

‎10-17-2023 11:27

Thanks for reporting back, @Frank613.

Keep on moving with your new device!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-17-2023 12:42

In response to Talahthas

‎10-17-2023 12:42

Will do … thank you

Get Outlook for iOS<>
Best Answer
0 Votes