Versa 4 won't turn on or charge

[KristeenJ24]

Hi 

My versa 4 went dead I left it a few days before charging it.

Now it won' switch on left it on charge alday amd watch won't charge or turn on.

I tried holding the button turning on and off etc googled it and done what that suggested and still nothing

Anyone know how to fix this issue..

This is the 2rd fitbit watch ta stop working.

Thanks 

Moderator Edit: Clarified subject

[Heather-S]

@KristeenJ24 Have you tried a different charging cable? Sometimes the pins on the charger get pushed in and stop charging the device. 

If that doesn't work, then you should contact Customer Support for further assistance. 

[MarreFitbit · Accepted solution]

Hi there, @KristeenJ24. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not responding. I understand your concern, I will do my best to help you with this!

I agree with @Heather-S, please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Please make sure your Versa 4 is receiving good power source, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Also keep in mind that a Fitbit might not seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely).  I would suggest putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.