08-05-2024
07:08
- last edited on
08-06-2024
08:11
by
MarreFitbit
08-05-2024
07:08
- last edited on
08-06-2024
08:11
by
MarreFitbit
My versa 4 died and now after charging all night it will not turn on. It vibrates when connected to the charger and when i press the button. I cannot get it to turn on or connect to my phone.
Moderator Edit: Clarified subject
08-06-2024 08:08
08-06-2024 08:08
Hi there, @kaitlynoliveaux. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not turning on. I understand your concern, I will do my best to address your query.
There are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?
On a side note, please make sure your Versa 4 is receiving good power source, please find below some tips to best charge Fitbit devices:
For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:
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08-06-2024 20:45
08-06-2024 20:45
I am also facing same issue.