Versa 4 won't turn on unless it's connected to the charger

[Judyfit1]

After my last update my Versa 4 will not turn on. Just a blank screen unless attached to the charger. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Judyfit1  - with the watch on charge so that it is on, can you try first pull down on the watch face to get to Quick Settings and turn off all the icons, second note the charge level.

Then with the watch off charge does it turn on when wearing it and you raise your wrist to look at it, double tap it or press the button?

If not try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

If the problem persists try changing the clock face from the Gallery tile in the Fitbit App.

[MarreFitbit]

Hi there, @Judyfit1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thank you so much for your help.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.