Versa 4 - won't turn on - will buzz when charging

[addicted2disney]

My versa 4 is 1.5 years old. I did the update and now my screen is black. Holding in the button does nothing. I've cleaned the charger and the connectors. When I place it on the charger it will buzz, then randomly buzz every once in awhile. I've left it on the charger for a full 24 hours and nothing. I am very careful to make sure that no water goes anywhere near it. Any ideas how to get my fitbit back?

[addicted2disney]

Please, does no one have advice? 

[Talahthas]

Welcome to the Fitbit community, @addicted2disney.

Sad to hear that your Versa 4 isn't working as expected. If you can sync your device, please do so before continuing.
From what you've mentioned, I'd suggest doing a factory reset on your device and set it up from scratch.
To factory reset your Versa 4, first keep it's button pressed for around 10 seconds until you'll see the Fitbit logo flashing on it's display. Then release the button and immediately keep pressing it again until there's a circle around the Fitbit logo. Now release the button and wait until your device has restarted.
Finally, please follow the instructions provided here to set up your device:

How do I get started with Fitbit Versa 4?

I'll keep my fingers crossed. 

[addicted2disney]

I have a black screen. Pressing in the button does nothing. 5, 10, 20 seconds NOTHING. If it's on the charger, it will buzz like it wants to restart, but that's it. How do I factory reset it without having the screen on the watch?

[Townie71]

Read all the posts on here regarding the app (and its upgrades). It might give you an idea of what you're up against. Good luck!!!

[LUKEvs]

I'm having the same problem with my Versa 4 right now! Been sitting on the charger almost three hours, completely unresponsive except for pulsing while on the charger. 😞

[addicted2disney]

I have the same issue. I've gotten no help. I've had my versa 4 for 20 months. So out of warranty. Tried contacting customer service and I got no where. They offered me 35% off in the store for a new one.