Versa 4 won't turn on

[dmn271]

I accidentally turned off my Versa 4 now it won’t come back on.  The battery is charged, it vibrates when I hold the button but nothing happens.  It’s not even 2 months past the 1 year warranty period & it worked perfectly before I turned it off.  I even removed the device from my app, thinking I could just add it back on &  start over, but nothing.  Anyone have any other suggestions?  

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @dmn271!

Sad to hear that your having an issue with your Versa 4. Thanks for having taken the time trying to get things fixed by yourself.
Please see if changing the clock face on your device will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device? 

If your Versa 4 is working as expected after having changed it's clock face, you can revert to the clock face you had selected before.

[MarreFitbit]

Hi there, @dmn271. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not turning on. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance!

@Talahthas Thank you so much for your help! 

[mrw-scottsdale]

Hi there, I've seen your recommended fixes for other issues so thought I would reach out. Bought a Versa 4 for my wife, trying to initiate start up so I can connect to her phone. Issue 1: when I put into charger, it pulses but the screen remains black (no charging indicator). 2. After leaving it on the charger overnight, I push and hold the only button there is on the left side of the unit. I have to hold it in and then the turquoise FitBit log appears against a black background and then blinks to a black logo on a turquoise background. It flashes back and forth between them until eventually a red X appears that covers the entire screen. I have never seen any other display other than what I just described (no clock, no app menu, etc.). I tried a factory reset using instructions you posted on a different Versa 4 thread and did not obtain a different result. Trying to figure out if I'm missing something. Thanks in advance!