Versa 4 won't turn on

[Yasmine5151]

My Fitbit, Versa 4, will not turn on unless is on the charger. When I place it on my wrist it DOES NOT TURN ON. I've updated it moment ago. I made sure the settings says screen wakes with button and motion. It does neither. Help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Yasmine5151. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still not turning on. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.