Versa 4 won't update the time

[Theresacork]

Hi I recently bought a Fitbit versa 4 having previously having a versa 2. Since I got it the date will not change automatically. I have tried several suggestions and even went back to factory settings but none of these have worked. Hope you can help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Theresacork. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 4 is not showing the correct time and date. I will do my best to help you with this! 

As a first approach, may I ask if you already synced your device? Please note that the time will be wrong if your Versa 4 hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Fitbit device is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.