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Versa 4 won't update

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‎12-11-2023 06:42 - last edited on ‎12-11-2023 08:12 by Fitbit Moderator

‎12-11-2023 06:42 - last edited on ‎12-11-2023 08:12 by Fitbit Moderator

My watch will not update at all it says its going to then it says trying to connect Fitbit is sending me one but does anyone know anything besides the troubleshooting and factory resetting because I've done it all and nothing 

Moderator Edit: Clarified subject

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‎12-11-2023 08:19

‎12-11-2023 08:19

Hi there, @Khakresi143. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 won't update despite the troubleshooting steps you've tried before posting here. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you have any questions or inquiries regarding the outcome of your case, please feel free to contact our team back. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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