Versa 4 won't vibrate when I receive notifications

[Jrawls]

My versa 4 doesn't vibrate when I get incoming text messages. I do have that option clicked. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jrawls. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not vibrating when you receive a text message. I understand your concern, I will do my best to help you with this!

Have you checked whether your Versa 4 vibrates for other features like your alarms, step goal, etc.? If it's not vibrating at all, it's very likely that your Fitbit device is on sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

On a side note, I'd recommend taking a look at this help article Why didn't my Fitbit device alert me?

[Jrawls]

I did check your suggestions. It seems like the do not disturb is turned off. It still won't vibrate when I get a text. It will for a phone call. I have a Samsung Galaxy s9