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Versa 4 won't work properly

‎04-21-2026 07:01 - last edited on ‎04-21-2026 07:51 by Fitbit Moderator

‎04-21-2026 07:01 - last edited on ‎04-21-2026 07:51 by Fitbit Moderator

Just bought versa 4 because my versa 2 is just continuously restarting. but this versa 4 is not updating on anything after I take it off the charger not the time or steps, it also is frozen on whatever screen I had it on. I have rebooted hard restarted it. Nothing is helping.

Moderator Edit: Clarified subject

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‎04-21-2026 07:54

‎04-21-2026 07:54

Hi there, @carmen10. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not working properly.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. 

Thanks in advance. 

Maria | Community Moderator, Fitbit


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