Versa 4 won't work unless it's connected to the charger

[lynny25]

Watch won’t stay on while off charger. Once off charger the watch is dead. While on charger tried re set. Didn’t work. It’s as if the battery is faulty.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lynny25. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is only working when connected to the charging cable. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

Also, since your Versa 4 is only working while connected to the charger and it's showing the Fitbit logo, please attempt the following steps:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.