Versa 4 won't work unless it's connected to the charger

[JBelanger1992]

For the last month or so, my Fitbit Versa 4 shuts off automatically after being on even though it's fully charged. It will only turn on if it's connected to the charger for a few minutes.  When it's back on, the date in two days behind and the time is 24 hours off. Very much a pain to carry my charger around. I am also dependent on wearing it during my sleep for the alarm vibration as I have a hearing impairment. 

Moderator Edit: Clarified subject

[Guy_]

Hi @JBelanger1992 - if you look in the forum it is a common problem with the latest update on your watch.

A replacement under warranty may be the only way to resolve it.

[MarreFitbit · Accepted solution]

Hi there, @JBelanger1992. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not working properly. I understand your concern, I will do my best to help you with this!

Before considering other options, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the behavior of your Versa 4 does not change, please follow @Guy_'s advice and try reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.