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Versa 4 won't work unless it's connected to the charger

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‎08-19-2023 15:22 - last edited on ‎08-21-2023 04:49 by Fitbit Moderator

‎08-19-2023 15:22 - last edited on ‎08-21-2023 04:49 by Fitbit Moderator

Hi,

We got a Versa 4 on July 25. A few days ago it wouldn't stay on when removed from the charger. Battery percentage says 100.

If I attempt to do anything on the screen it shuts down. So I can't do any hard resets or software updates.

I'd like to contact FitBit for a warranty claim. I don't want to send a direct message through Twitter as I don't use Twitter.

Thanks

Moderator Edit: Clarified subject

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‎08-21-2023 03:23

‎08-21-2023 03:23

Welcome to the Fitbit community, @KrystleS76!

Sad to hear that your Versa 4 isn't working as expected. If you haven't tried already, I'd suggest restarting your device by holding it's side button for around 10 seconds until you'll see the Fitbit logo on it's display.

If that won't work for you, here's how to get in contact with Fitbit support:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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‎08-21-2023 03:23

‎08-21-2023 03:23

Welcome to the Fitbit community, @KrystleS76!

Sad to hear that your Versa 4 isn't working as expected. If you haven't tried already, I'd suggest restarting your device by holding it's side button for around 10 seconds until you'll see the Fitbit logo on it's display.

If that won't work for you, here's how to get in contact with Fitbit support:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer