Versa 4 won't work unless it's connected to the charger

[Gchandler06]

My fitbit versa 4 won't stay turned on when not on charger. It goes to a black screen and when I try turning it on the fitbit logo appears for a few seconds and goes back to a black screen. When I put it on the charger it powers up and says battery is full. I have tried restarting fitbit, un pairing from phone and app and repairing. And have tried a factory reset and nothing works

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gchandler06. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not working unless it's connected to the charger. I understand your concern, I will do my best to help you with this!

Since your Versa 4 is only working while connected to the charger and it's showing the Fitbit logo, please attempt the following steps in the order listed even if some of them you've tried already:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Please make sure your Versa 4 is receiving good power source, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

If the above doesn't work, may I know the steps you took to perform the factory reset you mentioned? Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.