Versa 4 won't work unless it's connected to the charger

[Zstroth92]

my versa four will not stay on while off of the charger. I have tried everything. I’ve read on the community. Changing the clock face updating it cleaning the charger making sure Fitbit is clean. Hard reset . Still nothing. Can somebody tell me how to get this fixed

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Zstroth92. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not working properly. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if you're seeing the Fitbit logo on your Versa 4? Are you able to access to the settings on your Versa 4 when it's connected to the charger?

If you can see the Fitbit logo only, I'd recommend trying the following steps:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.