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Versa 4 won't work unless it's connected to the charger

‎04-09-2025 01:59 - last edited on ‎04-09-2025 06:04 by Fitbit Moderator

‎04-09-2025 01:59 - last edited on ‎04-09-2025 06:04 by Fitbit Moderator

My versa 4 won't stay on when taken off charge I've factory re set the watch and re syncd and still goes to a black screen when removed off the charger 

Moderator Edit: Clarified subject

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‎04-09-2025 06:13

‎04-09-2025 06:13

Hi there, @Booeyhughes82. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 won't stay on. I understand your concern, we are here to help you!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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