Versa 4 won't work unless it's connected to the charging cable

[zoeanne7]

I updated my Versa 4 two days ago but this is now only working when charging. If I remove it from the charger then the screen goes blank and the Fitbit switches off even though it's fully charged. I've reset the Fitbit, I've cleaned the charging points, I've left it on charge, disconnected it from the app and also completed a factory reset and it's still not working. Anyone else experienced this and managed to resolve the query as this is all happened since I completed the update.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @zoeanne7. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not working. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!